PlayfulGaming, developer of PlayfulBet - a market leading social sports game in Spain with more than 8 million registered users, is looking for a Customer Service Representative to join our growing team. Working within the Playfulbet Customer Services department, you will have the responsibility for providing our users with the highest level of client service.
This is a full-time position from Monday to Friday.
Point of contact for our users via Email/Ticket.
Solving Playfulbet users’ doubts/requests regarding the platform and the offers.
Communicating with the Marketing and the Development departments to raise potential issues.
Helping our users working with Playfulbet platform, ensuring internal procedures are followed and maintaining consistently high standards of work.
Taking ownership of unresolved issues and follow them through to the customer’s complete satisfaction.
Managing workflows/reports to agreed KPI's.
Translating small texts from Spanish to French for Social Media purposes.
Previous customer service experience (Minimum 1 year).
You are fluent in French and Spanish and have a good level of English.
Strong written communication.
Good time management skills.
Demonstrate initiative and proactivity.
Proficient with PC based software and browsers.
Ability to work independently with minimal supervision.
Ability to adapt to changes in processes and platform development.
What we offer:
We offer a position in a young, dynamic and international team with the opportunity for permanent training, personal development and ambitious career growth.
Most of all, we offer a position on a team that thrives on achievement, success and constant challenges. Our core company value is innovation: where people and creativity drive innovative technology. If you have an innovative, winning mentality, this position is for you!
Our company benefits:
Private health insurance - EXOGROUP University, our in-house training - Flexible compensation plan - Employee referral program bonus - Offsite team building days out - Office games room/chill out zone - Organic fruit - Friday team breakfast - Massages - English classes - Subsidised lunches
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